Labels: Work
Quoted from ST Digital Life (20 Feb), the top 10 abuses at work are:
How many are you guilty of? For myself, I'm guilty of items 2,3,4,7,9 (hope boss is not looking) Seems like there's many like me out there, which makes me less guilty afterall.
Labels: Work
5th day in Green team. Sometimes I really felt that I needed more challenges. The call stats of 100 is just not challenging enough and usually I could hit the stats 2-3hrs before 7pm. I'm a bad worker now who uses the company computer for msn and web surfing. Even Kane told me today to continue picking up calls despite hitting stats. I felt bad for it, despite maintaining a stats of 10/hr.
Few days ago I felt that I was letting down my customers and now I felt that I was letting down my company. I wonder how long can the temptation of $9/hr keep me going. I have a feeling that it will not be long, but plans are often different from reality.
Labels: Work
2nd Day in Green Team, did double banking again today, but this time with Rino. He's another 'old bird' in Green Team and his product and service knowledge is definitely better and I've learnt quite a number of things under him.
From the start I started to chiong to hit my stats and I hit quite a high stats today. One thing that I noticed is the quality of my calls. Really missed the time in billing where I could talk to customers for long periods of time without much worries. Settling disputes, debating with customers and the frequent OTOT breaks are really what I missed. Now in Green, due to the 100 calls/ day quota, I feel that I'm not really giving my best to the customers.
Now, I'd only answer whatever the customers asked me and not take the initiative to eleborate further. Whenever possible, I'll also advice customers to call back. Now that's the question, is this efficiency? If I had a choice, I'll prefer quality over quantity. At least I know the customers know better what I'm saying in the past and would less likely to call in for further enquiries. In life there's many occasions when we have to choose between quality and quantity as well. Whether in relationship, shopping, time management and many other aspect, we have to make a choice and most of the time I'll choose quality but why am I choosing quantity now? I really feel bad to those who called me today, hope that you all will not get through to the Green Team when you call in...
Labels: Work
Changed to a new department in StarHub called the Green Team. Not too sure why is it called the green team. Might be due to the official colour of StarHub, or does green means greenhorn too as most of the member of the Green Team are youngsters. Anyway, all I have to do is to clear as many general enquiries as I can as possible and the quota is 100/day.
For today, I did 'double banking' with an 'old bird' in Green Team, meaning that while I talk to the customers, she listen to the conversation and correct and advice me when necessary. That 'old bird' is called Alicia and she's actually 2years younger than me but was in the Green Team 2mths ago. She did taught me quite a number of things though most of the time she's folding stars or slacking or playing with my PDA.
Not a bad performance today, I've managed to hit 100calls on my first day at Green Team, of course I won't have done it without the help of Alicia. Yet still find this job a little boring, and at a point of time I'm thinking how long more can I withstand the job. Guess what keeps me going on will be the wage and the friends in Green Team. Gambate!!
Labels: Work
Tonight, we had our first and last IX outing at Swensen’s Plaza Singapura. After much planning by Daryl, we finally managed to find this time when everyone is not working. Had a normal meal an as usual Earthquake as a finale.
Chatted there for about 3hours there, but topic mainly revolves around work. It’s just like a little review of our short stay in IX and how we have progressed from a blur blur CCC to a ‘not so blur’ CCC. Thinking of it time really flies and it has been 2 full months since we joined StarHub. Blunders aside, guess that we are all better communicators now. I suppose William has gained the most as he’s speaking on his new crush all night long, so much that I can really feel the love in him.
Both Ex-hubbers came today too. Glad to know that Wee Lee has already found a new job at Shell as account assistance. Although the pay is relatively lower, he seems to be rather happy with his new job. Just wondered would it be the last time I will see Jian Yi and Wee Lee and based on my feeling, it may well be the last time.
Finally, got to thanks Michelle for footing the bill for all of us. Really appreciated it. My only regret is that did not bring a camera along, so could not take a photo of all of us. The
Labels: Work
For the past few weeks, my MSN nick is "To Huat or not To Huat" and guess that puzzles some of my peers. As Kym ask me, 'Why can huat dun want to huat?' However, sometimes, huat is not everything.
Basically, this question came to my mind when Pauline ask us whether we want to extend our contract in StarHub. Prior to that I know I have to make that choice sooner or later but never really thought of that. My heart is more inclined to leave StarHub, not that the job or the environment is not good enough. Just that I have other dreams. I did thought of getting a Monday to Friday, 9-5 job. It will give me more time to fufill my dreams, for example enrolling for music lessons on weekends and settling my Nomadic Technology in the evening. Yet reality is harsh, I know I will not be able to get a job that soon, let alone such a high-paying job. Therefore it's really a choice of money or dreams.
I was sent the e-mail regarding this and was expected to give a reply in less than 2 hours. I chose to follow my brain and agreed for an extension. As of today, it's more or less confirmed that I'll be continuing in StarHub. Strangely, on the night I agreed to continue, I have this dream. I dreamt that I had rented a portion of a shop to sell my PSP accessories. Guess that's why people often say that dreams are often opposite of reality.
I've to set my dreams aside for now, wonder where my 'nomadic spirit' went to. My plans is to job-hop till I enter university and hope to learn to set up a pushcart. Dreams are still dreams afterall. I'm will not say I'm filled with regrets but whether I stay or leave, it does have it's pros and con. Since I made the decision, I shall do my best. With the capital I gathered from working, perhaps I will be in a better position to follow my dreams in the future.
Labels: Work
Never blog for sometime, a bad start to the blog. Must find more time to blog, which also means less dota. Not that I do not have stuff to blog about, thought of ramen comparision, 21st birthday celebrations, X-gamble... However, just as I log in to blog, often find myself distracted by work or Dota.
Finally today I have more time to blog. The recent greatest event will be my first pay received in my life. $1819 after CPF, quite high for a first timer huh? Finally I earn a pay which is worth mentioning, unlike the pathetatic pay received during my NS years. Guess with great pay comes greater responsibility. Do not think that Dad will give me anymore money already and mum is already starting to ask me for money, have not decided how much to give.
It's budgetting time too. With this sum there's so much I can do. I wanna go shopping, perhaps this Wednesday I can go shop at Marina/ Bugis. Quite a lot of stuff requires replacement already, like my belt, wallet and shoes, all torn and tattered. Time to get a new set. Still undecided on the Nike Free, have not been running and I need some motivation to run. A good shoe will come in place. At the same time tempted by a pair of Puma shoes for street wear and work. Thinking of it 1.8k isn't really a lot. Still have to set aside some for investment. En-com, asianpay or HYIP. So stress when you have money. Perhaps I should just save it in my OCBC account to let it have some form of respectable balance.
Still have a few of such months to go as StarHub extends my contract. I agreed to the contract extension after some hesitation. Sometimes I really felt that I sold my soul for money. Will explore this in my next entry, hopefully soon.
